You run the business all day, then run the paperwork all night. Don't go shopping for software, just tell us where you're short-handed, and we'll work out who it takes. You approve the work. We do the rest.
Which part of the business are you short in?
Quotes, invoices, messages, job notes, chasing people who don't reply — none of it is the work you actually get paid for, and all of it lands on you. Software was supposed to fix this; instead you've got subscriptions that each do a tenth of the job. Hiring would fix it, but a part-time admin, a bookkeeper and a marketer don't fit most small-business margins. That's the gap we work in.
Twelve steps from finding the work to the customer who comes back. Most small businesses lose money at two or three of them, and they're rarely the ones they think.
Everyone else hands you a catalogue of characters and calls it simple. They've taken the coding out, not the choosing. You still have to work out which of twelve solves your problem, sign up, configure it and hope.
"I'm quoting at ten at night." That's the whole brief. Working out whether that's one teammate or three is our job, not yours.
Relay is your account manager, and one of our human operators watches the desk. You never manage a fleet of anything — you talk to one person about one problem.
Available at 3am on a bank holiday, and again on Boxing Day. Not a claim about technology — just the plainest advantage of this kind of help over the other kind.
Done job by job, not business by business. Most owners need one or two teammates, not twelve.
A person already does the job well and has the hours to do it. Adding technology to a job that works is a cost, not a gain.
We'll tell you when that's the answer. A desk that fills every request it's given is a desk you stop trusting.
Someone owns the job and is good at it, but the day runs out. A teammate works alongside them and does the groundwork.
Their time goes back on judgement instead of admin. They keep the decisions.
It gets done badly at 11pm, or not at all, and a hire can't be justified. The teammate covers it under supervision.
Not replacing someone you were going to hire — doing work that was never getting done.
You'll never be handed a roster and asked to choose. Relay answers, and a real person gets back to you — the way you would at any decent agency.
One point of contact for everything you've got with us. Works out what your request actually needs, routes it, and keeps it moving. However many teammates you end up with, you deal with Relay.
Relay takes the call. One of our human operators then gets back to you personally, works through what you actually need and configures the rest. Nothing goes near your business until a person has checked it.
And the three most people meet first:
Hiring, onboarding, rotas — and an honest answer on whether you actually need a hire.
The diary, the job packs, the site reports. Keeps the week in an order that makes sense.
Invoices raised off finished work, chased politely, and a straight answer on who owes you what.
Rex Home Services is a genuine property and garden maintenance business in Essex, and it is a client of ours. Foreman and Wren sit inside its operations: quoting real jobs, booking real work, writing real site reports and turning job photos into before-and-afters for real commercial clients, every week. Pip is on front of house, answering enquiries on the Rex website, with the phone line next. We're early, and we won't pretend otherwise: no invented case studies, no manufactured statistics, no testimonials we haven't earned. What we can show you is the work itself.
Two minutes at the desk and you'll know what it would take. If the answer is "you don't need us yet", we'll say that too.